Most Common Questions (16 entries)

• Is myTelecare HIPPA compliant?
  Our systems are HIPPA compliant. We have taken measures to work with only the highest quality providers that each maintains HIPPA certification.
• What types of outbound calls does myTelecare make?
  myTelecare makes 4 call types. Recall. Patients that are two years and “in” from their appointment date. We will make up to three attempts per name (or ...
• Are myTelecare staff outsourced internationally?
  No. All myTelecare agents are located in the United States. We feel this is necessary to provide a high level of care consistently. Supporting American jobs is also an added benefit. ...
• Are there any additional fees?
  Yes. There is a one-time $99 setup fee for new accounts. Inbound services have an additional $30 setup and a $10/month maintenance charge per line.
• Is there any long-term commitments or contracts?
  No. You can cancel services at anytime and you are only charged for services that you do use.
• Why is there a maintenance fee for inbound services?
  To provide a customized and integrated experience for callers we must establish and maintain a dedicated line specifically for your practice. This dedicated line allows us answer your calls as if ...
• How is my per minute charge figured?
  Your total minutes are accumulated at the end of each months. Whatever pricing column your total lands in, determines the per minute charge. The more you use the better per minute ...
• Can I set a monthly limit?
  Yes. You do not need to be afraid of accumulating a massive bill. We work with you to decide how to best deploy our services within your budget and alert you ...
• What constitutes work that I am charged for?
  Your minutes only apply when myTelecare is working directly on your behalf. Depending on how you are using myTelecare this may vary but you are not charged for downtime or unproductive ...
• Are minutes used when mytelecare is waiting to take a call?
  No. If you are using our inbound services you are not charged for the time that we remain available to take calls but are not actually working on your behalf.
• What services are available?
  We offer a wide range of services from outbound only, placing calls to patients for reminders, re-activations and re-calls for appointments. We also take inbound calls while the office is ...
• Is it really seamless?
  YES! We are very well versed on the popular practice management software systems in the market. We provide you a link that allows us to remotely work on an ...
• What is the minimum amount of time required?
  There isn’t any minimum, however there are substantial price discounts if you use our agents for longer periods of time. We take calls for offices for as little as 2 ...
• What does it cost?
  That depend on usage, and we do charge by the minutes used to engage with your patients. For example, if over a period of an hour we have 25 minutes ...
• Is it affordable?
  YES, and there are several ways to calculate this for yourself. First, studies will show that on average a front desk person will actually be on the phone about 30% ...
• How do I get started?
  Just hit the contact page on our site, or call us at 877-808-9342.