Are there any additional fees?
Yes. There is a one-time $99 setup fee for new accounts. Inbound services have an additional $30 setup and a $10/month maintenance charge per line.
Is there any long-term commitments or contracts?
No. You can cancel services at anytime and you are only charged for services that you do use.
Why is there a maintenance fee for inbound services?
To provide a customized and integrated experience for callers we must establish and maintain a dedicated line specifically for your practice. This dedicated line allows us answer your calls as if we were sitting right in your office.
How is my per minute charge figured?
Your total minutes are accumulated at the end of each months. Whatever pricing column your total lands in, determines the per minute charge. The more you use the better per minute price you will receive.
Can I set a monthly limit?
Yes. You do not need to be afraid of accumulating a massive bill. We work with you to decide how to best deploy our services within your budget and alert you to when you are nearing your limit.
What constitutes work that I am charged for?
Your minutes only apply when myTelecare is working directly on your behalf. Depending on how you are using myTelecare this may vary but you are not charged for downtime or unproductive activities.
Are minutes used when mytelecare is waiting to take a call?
No. If you are using our inbound services you are not charged for the time that we remain available to take calls but are not actually working on your behalf.
How do I know how many minutes I am going to need?
That's hard to say. We suggest working with your staff to measure the amount of time they are on the phone as well as times calls are missed or patient interactions are interrupted. Since there is no commitment, you can give us a try to establish a good baseline. Keep in mind that many variables such as time of year will cause your overall practice needs to fluctuate.
